Shipping policy
Delivery times
In-stock pieces: 5 business days within Spain.
Pieces made for you: 15-30 business days.
International shipping: 5-15 business days, depending on the country.
We'll keep you updated by email from the moment we start your order until it arrives.
The product will be considered delivered to the customer once it is available to them and they have signed for its receipt with the shipping carrier/postal service.
The delivery of orders will be made to the delivery address freely designated by the customer during the registration/purchase process once payment has been executed and confirmed.
In no case will NKODA JOYAS be responsible when the delivery of the product cannot be completed due to false, inaccurate, or incomplete information provided by the customer, or when the delivery cannot be made for reasons beyond the control of the shipping entity, such as the absence of the recipient.
Orders will be shipped after payment has been received. If the payment method chosen is bank transfer, the order will be shipped once NKODA JOYAS has confirmation of the transaction.
Shipping costs
Spain (mainland and Balearic Islands): free on orders over €100. Orders under €100: €4.65.
Canary Islands, Ceuta and Melilla: free on orders over €100. Orders under €100: €10.
United Kingdom and Switzerland: free on orders over €200. Orders under €200: €13.25.
Rest of the world: free on orders over €200. Orders under €200: €8.75.
Shipments to destinations outside the European Union (including the Canary Islands, the UK and Switzerland) may be subject to import duties or taxes, payable by the recipient.
Defective Product Upon Delivery
In the event that the product is damaged during transport, the customer must indicate this on the carrier's delivery note. If, after reviewing the order, the customer notices discrepancies between the received material and the shipping note, or if the order is damaged due to an impact, they must contact NKODA JOYAS within 24 hours by sending an email to info@nkodajoyas.com, indicating the order or invoice number and detailing the anomalies.
